The innovative platform is 75% faster than the standard method of handling complaints
CLEVELAND, March 30, 2023 /PRNewswire/ — Embrace Pet Insurance, one of the top health insurance providers for dogs and cats in United States, launched Apollo, an artificial intelligence platform to automate routine claims processes such as document management, data extraction and claims resolution. The platform, which was built entirely in-house, is over 75% faster than Embrace’s standard claims handling method. Using the Lightning Claims trademark protocol to predetermine covered claims, Apollo has processed nearly 250,000 claims since its launch in June 2022which represents more than 50% of all complaints processed during this period.
Since the tool’s introduction, Embrace has leveraged Apollo to improve customer service and provide even more efficient reimbursements while freeing up critical time for Embrace adjusters to focus on high added value such as personalized communication with customers, strengthening customer relationships and handling complex complaints. While the platform is currently used primarily by the claims team, Embrace is heavily invested in expanding the use of AI in all aspects of the business where there is an opportunity to improve processes. and benefit from automation.
“Embrace’s Apollo processing system ensures that we deliver an exceptional customer experience through a combination of artificial intelligence technology, human intelligence, and industry-leading customer support,” says Brian Macias, president of Embrace Pet Insurance. “Apollo allows our team to be more productive and efficient, while maximizing claims reimbursement speed. AI does not replace the expertise of our adjusters, but rather allows them to focus on claims and more complex projects where their experience is best utilized.”
About Embrace Pet Insurance
Embrace Pet Insurance, part of NSM Insurance Group, is one of the top dog and cat health insurance providers in United States. Embrace offers a simple yet comprehensive accident and health insurance plan. In addition to insurance, Embrace offers Wellness Rewards, an industry-unique non-insurance optional preventative care product. Wellness Rewards reimburses routine veterinary visits, grooming, vaccinations, training and more, without detailed limitations. Embrace is a proud member of the North American Pet Health Insurance Association (NAPHIA) and continues to innovate and improve the pet insurance experience for pet owners across the country. For more information about Embrace Pet Insurance, visit EmbracePetInsurance.com or call (800) 660-3817.
SOURCE Embrace Pet Insurance